Reputation Management : Make the Shift from reactive to Proactive

A positive reputation can take your business to the next level.
InterAgent’s Live Reputation Management Agents help you control your online reputation with
easy-to-manage strategies — to increase positive reviews and sales!

The Price of a Bad Reputation

The risks of ignoring your reputation can be severe.
Just a few negative reviews on a popular site like Google, on social media, or reported to the BBB can be incredibly damaging.
By the time you spot these reviews and spend hours getting them taken down, it’s usually too late—the damage has already been done.
However, ignoring the negative review issue can have unintended consequences that last beyond the immediate crisis and response.

If you aren’t taking your reputation seriously enough, your company can encounter significant repercussions, such as:

Lost Trust and Credibility

Even long-time brand-loyal customers can lose faith in you if they see or hear something negative about your company. Often it doesn’t really matter if what they heard is true or not.

Poor Financial Performance

When your brand isn’t perceived in a positive light, potential customers are less likely to make a purchase and shareholders might reconsider their investment.

Snowballing Negative Publicity

If you do not spend time and effort managing your online reputation, be prepared to deal with even more negative publicity. Negative publicity can become a viral event, crossing national boundaries, which can lead to devastating long-term reputation damage.

A poor reputation creates the opportunity for a company to respond and bounce back into public favor,
but managing a reputation is no simple task.
That’s where we come in!

Take Control of Your Company’s Narrative

Every day, people review businesses with star ratings, comments, social media posts, blogs, and much more. Insight into what people say about your business is priceless.
By being open to criticism or feedback and then responding professionally, you can deal with any unfortunate situation, turn it around, and turn it in your favor.
InterAgent’s Live Review Representation services offer you the opportunity to enhance and improve the customer experience. Our live review reps identify and create opportunities to promote positive feedback.
An effective online reputation management strategy can provide you with new opportunities and insight on increasing brand awareness.

The importance of having an online reputation management process is undeniable and here are 3 reasons why:

Build Your Brand Awareness

We provide branding initiatives to brands big and small which include positive promotional services and the removal of negative press content.

Put Your Success in the News

Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.

Create Trust With Customers

Not sure why your reputation matters? A strong reputation always builds trust. Increase your company’s perceived value among potential customers, and your reputation may lead to more sales!

By amplifying your reviews on places like Google, Facebook and Yelp, Live Review Representation services
will capture more 5 star reviews preventing bad customer experiences and potentially bad reviews.
Ignoring your reputation is a dangerous game that can have significant consequences.
Here at InterAgent, we take care of all the work for you!

Solidifying a Reputation
to Be Proud of in 3 Easy Steps

Enhance the customer experience and manage your brand’s reputation early – well before any risks arise — in minutes with one consultation call!

STEP 1

Schedule A Call

Schedule a call with one of our reputation defenders! From there, we will develop a customer improvement strategy, specific to your business situation.

STEP 2

Get Customer Reviews

Live review representatives will encourage customers to review their experience with you and use those reviews in both online and offline advertising. Easily send your customer a review request one-on-one, or upload a list & send bulk review requests.

STEP 3

Go From Reactive to Proactive

Stop worrying about negative feedback! Our live review representative services provide a proactive approach to help your business engage with customers and share positive experiences for now and the future!

Frequently Asked Questions

Responding to negative reviews will help you keep your current customers coming back for more. It’s a good idea to respond to all reviews — both good and bad.

Addressing issues past customers have had with your business builds trust and the likelihood of resolving the issue and having the customer return again!

InterAgent’s Live Review Representation include all services (including the live representative) $197/month!

We’ll research your brand and the information environment in which it lives online.

We’ll also look at similar entities to understand what behind-the-scenes attributes are working, as well as why both people and search engines respond well. The most beneficial findings are emulated in the project.

Then, with a full understanding, we will create a custom strategy, share it, and discuss it with you before execution.